Christmas Central Help Desk
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1-844-329-5677
Knowledge base
Shipping and Returns
Domestic Shipping Policy
6
Intro
General Shipping Information (January - October)
APO or FPO Addresses
Shipping Time Frame (November - December)
Standard Shipping Options
Requests to Alter Deliveries
Canadian Shipping Policy
8
Intro
General Shipping Information
What are My Shipping Options & Time Frames?
What Fees Do I Have to Pay?
How Much Do You Charge for Canadian Shipping?
What is the Exchange Rate You Charge?
What is Your Return Policy on Canadian Orders?
How Do I Track My Order?
Return Policy
11
Can I Cancel My Order?
Can I Return My Order?
Do I Have to Pay for Return Shipping?
How Does Store Credit Work?
Where Do I Ship Returns?
Do I Need an RMA#?
Do I Have to Include Any Paperwork With My Return?
How Long Until I Receive My Store Credit or Refund?
Can I Exchange My Order?
What if There is a Problem with My Order?
Non-Returnable Items
International Shipping Policy
9
Intro
General Shipping Information
What are My Shipping Options & Time Frames?
What Fees Do I Have to Pay?
What Countries Do You Ship To?
How Much Do You Charge For International Shipping?
What is the Exchange Rate You Charge?
What is Your Return Policy on International Orders?
How Do I Track My Order?
Frequently Asked Questions (FAQ)
Payments and Returns
2
What are My Payment Options?
When Should I Expect a Refund on My Returned Order?
Shipping
4
Will I Be Notified When My Order Ships?
Do You Ship Overnight (NDA)?
Do You Ship to Canada?
Do You Ship to the UK?
Common Issues
3
Why Does My Wreath Appear Small?
Why is There a Section of Lights Out on My Strand of Lights?
The Flocking is Coming Off My Flocked Tree, Wreath, or Garland. Is it Defective?
Other
4
How Do I Learn About Discounts, Deals, and Sales
Do You Offer Wholesale Pricing?
Why is the Same Item Listed Twice at Two Different Prices?
How Well Established Is Christmas Central?