Christmas Central Help Desk

Domestic Shipping Policy 6

• Intro
• General Shipping Information (January - October)
• APO or FPO Addresses
• Shipping Time Frame (November - December)
• Standard Shipping Options
• Requests to Alter Deliveries

Canadian Shipping Policy 8

• Intro
• General Shipping Information
• What are My Shipping Options & Time Frames?
• What Fees Do I Have to Pay?
• How Much Do You Charge for Canadian Shipping?
• What is the Exchange Rate You Charge?
• What is Your Return Policy on Canadian Orders?
• How Do I Track My Order?

Return Policy 11

• Can I Cancel My Order?
• Can I Return My Order?
• Do I Have to Pay for Return Shipping?
• How Does Store Credit Work?
• Where Do I Ship Returns?
• Do I Need an RMA#?
• Do I Have to Include Any Paperwork With My Return?
• How Long Until I Receive My Store Credit or Refund?
• Can I Exchange My Order?
• What if There is a Problem with My Order?
• Non-Returnable Items

International Shipping Policy 9

• Intro
• General Shipping Information
• What are My Shipping Options & Time Frames?
• What Fees Do I Have to Pay?
• What Countries Do You Ship To?
• How Much Do You Charge For International Shipping?
• What is the Exchange Rate You Charge?
• What is Your Return Policy on International Orders?
• How Do I Track My Order?

Payments and Returns 2

• What are My Payment Options?
• When Should I Expect a Refund on My Returned Order?

Shipping 4

• Will I Be Notified When My Order Ships?
• Do You Ship Overnight (NDA)?
• Do You Ship to Canada?
• Do You Ship to the UK?

Common Issues 3

• Why Does My Wreath Appear Small?
• Why is There a Section of Lights Out on My Strand of Lights?
• The Flocking is Coming Off My Flocked Tree, Wreath, or Garland. Is it Defective?

Other 4

• How Do I Learn About Discounts, Deals, and Sales
• Do You Offer Wholesale Pricing?
• Why is the Same Item Listed Twice at Two Different Prices?
• How Well Established Is Christmas Central?