Please promptly inspect items upon receipt, if there is a problem with your order or the item is damaged or defective you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a Christmas Central representative. We cannot take back defective items after the stated time frame, if your item(s) breaks after normal use check your items manufacturer’s warranty. Christmas Central is not the manufacturer; any warranty will be honored by the manufacturer.