Christmas Central cannot change shipping addresses, schedule a delivery time, give delivery instructions, or hold for a different delivery date for any package shipped.

For packages shipped via UPS:

UPS offers shipping changes to be made through its My Choice program if a package is not already "out for delivery". More information can be found at UPS.com.

For packages shipped via USPS:

USPS offers shipping changes to be made through its Package Intercept program if a package is not already "out for deliver". More information can be found at USPS.com.

For orders shipped via freight:

We will email you delivery instructions, and the freight company will also call to schedule your delivery. To streamline your delivery process, please provide a current phone number and email address when placing your order.

Orders deemed to be shipped via freight are not eligible for expedited shipping options.

If the delivery is refused or hindered due to non compliance or no response from customer there may be freight charges deducted from the refund.

If your order is being delivered via freight, please make sure to inspect the items before signing the Bill of Lading (the driver's receipt of delivery to you). If the Bill of Lading is signed stating the items were received in good condition, we will be unable to accept a return of the items.

Packages Returned to Sender:

Refused packages or packages that fail to deliver will not be re-shipped at ChristmasCentral.com's expense. Customers must contact ChristmasCentral.com to be advised of additional shipping charges. This must occur within 10 business days of order placement.